When I was with Cooper, White & Cooper in San Francisco, we hired Razorfrog in 2018 to redesign our web site after dissatisfaction with our prior web site developer. Our contact at Razorfrog from then to the present has been Max Elman.
We chose Max and his team after considering a number of web site developers, interviewing Max and his team to discuss ideas, and looking over a number of sites that Razorfrog had created. Our IT Director at the time, now retired, also checked with her colleagues at businesses who had employed Razorfrog for their web sites. All the references were uniformly pleased with Razorfrog. One thing that distinguishes Razorfrog from other developers is that its sites do not all look the same. While we were evaluating web developers, we found that we could eventually identify the developer by the look and feel of the site quickly, before checking for an attribution as to who did the work.
During the development process, we found Max and his team to be consistently attuned to our needs, willing to work within the budget we had for the project, adept at handling the transfer of our existing content to the new site, and completing the project on time and on budget. The administrative interface implemented by Razorfrog was far better than the one we had previously, and more comprehensive – we have had only rare occasions when we would need to have Razorfrog make content changes to our site, typically only when related in some way to its design.
Since the initial implementation of our site, it has been maintained by Razorfrog. Max has made recommendations over the years as to improvements that might be made in terms of hosting and options to address how to implement notices required by statutory changes primarily driven by privacy laws. We can’t identify any problems we have had with the site since it was implemented that weren’t related to external problems such as failures in the nameserver provided by Network Solutions (which was changed to Cloudflare at Max’s suggestion). Such problems have always been dealt with in a professional and prompt manner.
Even during the challenging times of the pandemic, Razorfrog continued to provide service without interruption. Such reliability during those turbulent years was welcome. Our web site was one less worry we had to consider as we evolved our systems to the new, more remote, environment.
The attribute that makes us most satisfied about Razorfrog is Max’s willingness to jump in on short notice to address our web site needs. In 2022, we announced that our firm was joining a large international firm. Just a few days before the announcement, we contacted Max about including the announcement prominently on our web site on the morning the transaction was made public. Max came through with flying colors, implementing what needed to be done to accomplish what the marketing teams wanted on the morning the deal went public.
Max continued to work with us through the implementation phase of this combination and our great confidence that this aspect of the integration will be well handled proved warranted. I highly recommend Max and his team at Razorfrog.
