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The WORST experience i have ever had while doing business. Ever. Cant stress this enough. I couldn't wait to write a review for them. They have earned every word. They promised to meet a deadline. Have unlimited revisions, etc. They got me to business because the guy who responded to my chat inquiry was really nice and courteous. They provided the initial mock up within 48 hours as promised... and it went downhill from there. I first noticed that their phone was constantly busy. I couldn't get anyone on the phone. I had to request through the chat to have someone call me or through email. It would take 2 days average to get a revision or a response. They always had a middle person acting like a customer service rep to intercede stating they would forward the request to the design team. After the initial mock up, I gave direction on what i wanted and what i didnt want. They provided additional mock ups, ignoring my requests. Revisions that looked as though a 2nd grader drew them. Like they went on google and used stock images thrown together. So I was forced to pick from the ones provided. Fine. I made it work but I wanted revisions. We went back and forth until I got frustrated. I emailed them to have a supervisor call me. I got a call days later and expressed that I felt my project was not a priority. So he told me that if I paid extra, they would do it quicker. So I reiterated that I hadn't received the service that I already paid for, why would I give them MORE money? I immediately requested a refund and told him I was upset and that this was a terrible business practice. He back peddled and apologized. I went back to the chat on the site and told them.. hoping to get a higher up and a resolution. They claimed to have reassigned me a different project manager. Come to realize that they all lie about their names when you talk to them to avoid accountability. I gave them a second chance. I opened the image THEY PROVIDED in ms paint and made the revision myself and sent them exactly what I wanted. They STILL sent me nonsense and didn't listen to my requests at all. This went back and forth for THREE WEEKS! So now, they missed my deadline. I was designing a logo to be used at a cancer fundraiser in honor of my sister who is on hospice. They missed my deadline. I demanded a refund. They refused unless we had a phone conversation; after which they would refund my money if we couldn't figure it out. So I agreed. They rescheduled our call. Then they missed the rescheduled time. I answered again later on. Went through the design. They FINALLY did what i wanted. We made it. Only to be told they would get back to me within 48 hours with the mock up. I was unhinged. Would have taken 45 seconds. I again demanded a refund. Their incompetence is unparalleled. I called another half dozen times and emailed and wrote in the chat and got no where. I had to threaten to call the district attorney and attorney General. I also emailed their billing department at the same email address I received my initial receipt from and the email came back undeliverable. I finally get a hold of someone and they told me they would process my refund. Another week went by with unanswered calls and emails. I again threatened a charge back and I finally got an email saying I got a refund and they sent a screenshot of the refund reciept. Problem is, IT WASNT MY PAYMENT METHOD!! I again replied to the email and got a call with the person telling me I already got a refund and they provided a reciept. I explained that it wasn't my card and to look into it. Got me no where. They ghosted me. I then contacted my bank and went through the charge back process. STAY AWAY FROM THIS "COMPANY". They have poor designs and poorer business ethics. They rely on frustrating you until you walk away. They provide fake receipts again hoping you'll go away. They didn't win this battle. Terrible. Just... terrible.