Top Web Designers in Tacoma, WA

A great professional experience, they got things done in a timely manner, and truly cared about the project! I would definitely recommend market tactics to any small or large businesses looking to be on the cutting edge of marketing and digital design/development.

Bonsai was very helpful with some SEO issues we were experiencing. The information they provided resolved some long standing problems that others had missed.

My experience was horrible, and my recommendation is to steer clear. The site launched a month ago and was not fully functional until I hired another developer to finish what they did not. They shockingly did not care although they sold me on their “100% satisfaction” pitch . What they do care about is money. A few months in, they demanded an additional $5K on top of an expensive fee and simply said if I don't like it then they stop work. The scope of the website never changed nor did their poor attitude and attention to detail. At the end of the project when I said I would make final payment once I see live site is functional, they refused. Who operates that way? No service provider demands final payment until final “walk through.” I felt like a hostage because they would not have launched my website wit out payment. Sure enough, they took their final payment, and my site was VERY buggy when it went live. They got their money and I got to hire another developer to finish what they did not. Silly me to ever have agreed to that! Their lack of attention to finer details was unacceptable and therefore put an enormous burden of time on me to constantly check their work and repeat the same requests over and over. They simply did not care enough about their work or me as a client. My prodding to keep things moving and making repeated request usual and customary requests was met with "we have bigger clients" and called me names like "whiner and bully." Who speaks to a client that way? Not once did they offer suggestions and advice that would optimize user experience or help with conversion, and this was sold to me as their area of expertise. My only recourse that feels somewhat satisfying is to write this honest review and hope that someone will read this and steer clear of the trap I fell into.