Reviews & Profile for SupportYourApp
4.9 | 26 verified reviews |
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Services We Provide (2)
Business Overview
Small, Medium
$1,000 or more
$1,500 or more, monthly
B2C, B2B
International
100+
Technologies We Support (1)
Industry Expertise (9)
Director of edX Learner and Partner Support
5/5 | February 21, 2023
We've had an exceptional experience with SupportYourApp. We needed U.S. west coast coverage for email/web/chat support for online education. Our partnership with SupportYourApp allowed us to ramp up high quality reliable customer support for students. It's an extension of our team and allowed us also to add more presence for weekend and language support.
Customer Care
5/5 | January 12, 2023
The SupportYourApp team is a tremendous help. During our search, we looked for a support partner that would be able to let us focus on our growth and expansion, which is exactly what SupportYourApp provides us with. Especially the possibility to quickly add different languages made the decision easy for us. At the moment we have 2 support consultants on our team. They provide support in Dutch and French and speak fluently English which we use as a common language. Besides taking care of our customers, they also support our own workload, which allows us to concentrate on our inner business goals and plans. In addition to their independent work with our customers on various channels, they integrated very well into our team where they contribute with their own ideas and experiences. We are very grateful to SupportYourApp for helping us with our tasks and processes and, last but not least, our customers.
Head of game production
5/5 | July 11, 2025
We needed a team to provide 24/7 support for our users, assisting with game-related issues and escalating critical cases to our development team. SupportYourApp set up a shared customer care team with 4 hours of dedicated time per shift — a structure that has remained consistent throughout the cooperation. Thanks to the high quality of our product, the support workload is relatively low. However, the SupportYourApp team has proven to be reliable, responsive, and always ready to step in when needed. Their ongoing availability gives us peace of mind, knowing that our users are supported around the clock. We're very pleased and appreciate their consistency and commitment.
Director of edX Learner and Partner Support
5/5 | February 21, 2023
We've had an exceptional experience with SupportYourApp. We needed U.S. west coast coverage for email/web/chat support for online education. Our partnership with SupportYourApp allowed us to ramp up high quality reliable customer support for students. It's an extension of our team and allowed us also to add more presence for weekend and language support.
Customer Care
5/5 | January 12, 2023
The SupportYourApp team is a tremendous help. During our search, we looked for a support partner that would be able to let us focus on our growth and expansion, which is exactly what SupportYourApp provides us with. Especially the possibility to quickly add different languages made the decision easy for us. At the moment we have 2 support consultants on our team. They provide support in Dutch and French and speak fluently English which we use as a common language. Besides taking care of our customers, they also support our own workload, which allows us to concentrate on our inner business goals and plans. In addition to their independent work with our customers on various channels, they integrated very well into our team where they contribute with their own ideas and experiences. We are very grateful to SupportYourApp for helping us with our tasks and processes and, last but not least, our customers.
Head of game production
5/5 | July 11, 2025
We needed a team to provide 24/7 support for our users, assisting with game-related issues and escalating critical cases to our development team. SupportYourApp set up a shared customer care team with 4 hours of dedicated time per shift — a structure that has remained consistent throughout the cooperation. Thanks to the high quality of our product, the support workload is relatively low. However, the SupportYourApp team has proven to be reliable, responsive, and always ready to step in when needed. Their ongoing availability gives us peace of mind, knowing that our users are supported around the clock. We're very pleased and appreciate their consistency and commitment.
Director of edX Learner and Partner Support
5/5 | February 21, 2023
We've had an exceptional experience with SupportYourApp. We needed U.S. west coast coverage for email/web/chat support for online education. Our partnership with SupportYourApp allowed us to ramp up high quality reliable customer support for students. It's an extension of our team and allowed us also to add more presence for weekend and language support.
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What Makes Us Different?
We offer omnichannel, scalable support tailored to diverse business needs — whether that’s low-volume 24/7 coverage or consistent 9–5 support across all seven days. With flexible hybrid scheduling options and data-compliant solutions, SupportYourApp delivers a smart alternative to traditional providers. This enables our clients to reduce operational costs, boost CSAT, and focus on growing their business while we manage their support.
We have experience providing customer care outsourcing services to 250+ clients in more than 30 countries across SaaS, healthcare, fintech, eCommerce, gaming, retail, and other industries.
Companies like MacPaw, Whitebit, Softorino, and Happeo choose to work with us.
Why Companies Outsource Their Customer Support to Us
- Over 15 years of experience
- Over 1200 professionals on a team
- Over 60 operational languages
- PCI/DSS L1 Service Provider
- ISO/IEC 27001:2013 certification
- GDPR-, CCPA-, and HIPAA-compliance
- AI chatbot automating up to 80% of common requests
- Refined processes of onboarding, learning, and human development
- Customer-focused consultants with exceptional language skills
How We Deliver Exceptional Customer Service Support
- We provide round-the-clock B2C and B2B customer service across multiple channels
- Our flexible, scalable teams are tailored to your business needs
- AI technology helps us deliver faster responses
We Offer a Wide Range of Services, Including:
- Customer support (Front desk, Tier 1)
- Inbound call center services
- Technical support services (Tier 1-3)
- IT support services
- Social media customer services
- CX services
- AI-powered support teams
- System setup and Integration
- Reception desk services
- Back-office services (data entry, content moderation & enrichment)
- KYC & ID verification
- Data annotation
- Staff augmentation (web & software developers, UX/UI designers, QA)
Our cost-effective support solutions have helped our clients achieve up to 115% in annual savings. By combining AI technology with expert human consultants, we have enabled 3.4x faster response times.
Whether it’s live chat, or email, or call center outsourcing, we don’t believe in one-size-fits-all solutions. Instead, we take a personalized approach, recognizing that every client has unique business needs. Our team creates a tailored plan designed to address those needs and support our clients in reaching their goals.
We support. You grow.