Reviews & Profile for SEO Moves

So, having given this some thought, I have decided to review my experiences with SEOMoves. I initially contacted them around 7 years ago, as my website was underperforming on Google. I initially dealt with Jason who made me feel that SEOMoves was the SEO Agency that I could partner with and the one that could improve my rankings. As we all know, a website on google is like a ball bobbing around on an ocean, that is constantly changing while other website also bob around on the same ocean - SEO is a somewhat immeasurable service, to a certain degree. Anyway, my ranks duly improved and I was happy with their work. However, dealing with the owners was a different story indeed. If I ever challenged them, I was treated as if I was a pain in their backside and was criticising them (they don't like to be challenged at all it seems. I lost count how many times I received blunt or rude responses to any queries or concerns I had. I care greatly about my business (As I am sure you all do) and take a vested interest in its success but I was always made to feel that i should just put up and shut up - many, many times, if I asked something that they did not like, i was basically and in no uncertain terms (quite literally) told to go elsewhere! This wore me down and quite frankly made me feel as if I had no input in my own business as far as SEO was concerned. SEOmoves moved my website to their hosting platform in order to create a custom CMS for my site. That was great, aside from the fact that i did not have 100% access to all elements of MY business website. So if i needed critical changes made, i had to wait for a response from them before those critical changes could be made. In December of 2023, my site went down - I contacted SEOMoves by email and whatsapp. I did not receive a response. So eventually, feeling somewhat frustrated and worried about the potential business I could be losing, I left a post on their Google review platform. Within minutes, i received a response and the issues were resolved. During a subsequent conversation with one of the Directors of SEOMoves, he referred to that review and told me that he nearly shut my website down because of the review i left - an SEO company was going to close my business because I was not happy with how long it took them to resolve an issue that i could not resolve myself as I did not have full access to my website... not good enough and certainly highly unprofessional. Earlier this year, i was considering increasing my SEO budget with them, as I was not seeing the required and expected results form the SO i was paying for the SEO - they had optimised pages to get visits to my website and were quoting this increase in visits when sending me the monthly SEO reports - however, the pages were irrelevant to services sold on my site and as such, were attracting visitors with zero commercial intent - a waste of my SEO budget. When I asked for a formal agreement for the increase in my spend and the works that would be contracted, i was told that Seomoves did not provide such. When I asked for further documentation detailing the service they would provide, I was once again told that I should go elsewhere if I was not prepared to move forward on THEIR terms. So, to summarise, SEOmoves were good to start with but as time went by, I was made to feel worthless and that I had no input to how the SEO was conducted or on what terms. I lost count of the times I was told that, if I didnt like it, I should go elsewhere. When I finally advised them that I was not wishing to use them any longer, as I was unhappy with how I had been spoken to and treated, and asked them to remove my files from their servers, i received a single word response - "Done!' So, if you want an SEO agency who can run SEO 'but mainly on their terms, then these people are for you. If you want to feel like a valued client , then maybe not. ** I have copies of all correspondence to which i refer above.