Reviews & Profile for DefinIT Managed IT Services

We operate more like an embedded IT department than a vendor. Our managed services model is built around direct access, predictable response times, and full visibility into the work being done — not ticket deflection or unclear escalation paths.

Unlike many MSPs, we don’t rely on overseas support or revolving contractors. Our in-house team handles everything: remote monitoring, patching, help desk coverage, and on-site service when needed. You won’t need to re-explain the same issue to three different people, and you won’t be routed through generic support queues.

We structure our IT support agreements without lock-in, which means our focus stays on long-term performance — not retention through contract terms. Clients stay because the work gets done right, not because they have to.

We also build in strategic services like vCIO oversight and quarterly reviews to help organizations align IT infrastructure with real business priorities — not just react to problems.